faq

the amount of product needed varies from person to person, depending on your facial anatomy, muscle strength, and aesthetic preferences. you will be able to discuss this at length with your provider at the time of your consultation.

most people see initial results within 4-10 days, however the full effect will not be seen until 14 days. we recommend waiting at least 2 weeks before booking a touch-up if needed.

there are a few things you can do. first, we suggest you avoid taking any blood thinners (such as Ibuprofen, aspirin, omega 3, fish oil) for 5 days prior to your appointment. alcohol is also blood thinner, so if you are worried about bruising, try to refrain from consuming three days prior to your treatment. some natural remedies are shown to help reduce bruising, like arnica and bromelain, which you can find at most health food stores. take these for 2 days before and after treatment.

neuromodulators (botox/dysport) generally last three to four months, whereas dermal fillers can last four to eighteen months. however, this varies from person to person and depends on the area that is injected.

unfortunately, you will have to wait until after your pregnancy to get any injections done.

prior to treatment

three days prior to treatment, avoid all blood thinners including alcoholic beverages, advil, aspirin, aleve, omega 3, fish oil, vitamin e, ginkgo, st. john’s wort, or garlic to avoid bruising.

do not use botox or dysport if you are pregnant, breastfeeding, or allergic to any of its ingredients. no not use botox or dysport if you suffer from any neurological disorders such as guillain-barre or myasthenia gravis.

day of treatment

do not lay down for 4-6 hours after treatment to avoid migration of botox or dysport.

avoid placing excessive pressure on the treated area for the remainder of the day. when cleansing your face or applying makeup, be very gentle.

avoid exercise, or extreme temperatures for the remainder of treatment day.

you may continue animating as normal by exercising the muscles treated.

redness and slight swelling is normal. some bruising may be visible. you may experience some tenderness or a stinging sensation at the treatment sites that can last for a few minutes or up to a few days. clients can occasionally experience headaches 1-2 days after treatment.

follow up

your botox will start to take effect in 2-3 days and full results will be seen in 2 weeks.

if there is any asymmetry or “spocking” at day 14, book a follow up appointment for a touch up.

prior to treatment

three days prior to treatment, avoid all blood thinners including alcoholic beverages, advil, aspirin, aleve, omega 3, fish oil, vitamin e, ginkgo, st. john’s wort, or garlic to avoid bruising.

after treatment

DAY ONE

ice the area for ten minutes on and ten minutes off to decrease swelling and potential bruising

avoid all blood thinners mentioned above including alcohol for at least 24 hours

to decrease chances of bruising further and increase healing, drink plenty of water and use topical or oral arnica

tylenol can help decrease pain without causing additional bleeding or bruising

medications such as benadryl, claritin, or reactine can help to decrease major swelling or the potential for sensitivities to the product

avoid touching, manipulating, or direct pressure to injection sites for 3 days

avoid makeup, exercise, extreme temperatures for 1 day

sleep on back x2 weeks

DAY TWO

continue to ice area. you may now resume normal activity and wear makeup

DAY THREE

apply warm compress to help speed up your healing and minimize bruising

start to massage lips if any bumps or nodules are felt

how to care for your extensions

• at night, wear braids or low ponytails with soft scrunchies. this will secure the hair in place and lower friction and movement of the weave.

• do not sleep with wet hair. wet hair is more vulnerable to damage as the elasticity is greater when wet. dry hair is stronger and will keep your hair from breakage. wash hair in a downwards direction, with the direction of the hair cuticle.

the right products are key

• you have made an investment in high quality hair that deserves to be maintained with quality products. you wouldn’t buy a bently and put cheap oil in it, am i right?!

• use shampoo and conditioner that is sulfate free and always use a heat protector when styling. your extensions are going to love hydrating products.

• professional products are recommended to ensure the best everyday look and longevity for your hair. ask your stylist for personalized recommendations.

use the right tools

• a good brush, blow dryer and hot tool.

• professional quality tools have advanced technology that will ensure health and longevity of your own hair as well as your extension hair.

avoid

• salt water. if you plan on being in a surf competition or you are an avid scuba diver, extensions might not be for you.

• if you are going on vacation and the ocean calls you and you MUST answer it’s call, make sure your hair is in braids and try to wash and condition your hair immediately after.

• use caution when using toning shampoo. extensions will oftentimes have a different porosity than your natural hair and the toning effect can be different from your extensions to your natural hair. it is best to book a toning service with your stylist to get the best result.

We understand that everyone has their preferred stylists and salons for hair services.

While we are confident in the effectiveness of our premier installation methods, we appreciate the diversity in preferences.

Feel free to purchase our high-quality hair extensions online, no appointment needed! Plus, all our hair extensions come with free shipping, delivering them directly to your doorstep.

We recognize that different salons may have unique methods that you prefer. To ensure a seamless experience, we offer complimentary in-salon colour matching consultations to guarantee a perfect blend with your natural hair.

to schedule an appointment, click "book" in our main menu or call us at (403) 719 7277 to speak with a client coordinator.

we collect your credit card information when you schedule an appointment. if you do not show up or cancel within 24 hours of your appointment, we will charge a fee of $100.

victoria park: there are metered parking spots right in front of frida

marda loop: there is two-hour street parking in front and beside frida

of course! all of our rooms have one extra seat.

Our Referral Program: $100 for You, $100 for Me!

Our Referral Program is designed to rewards both new and existing clients at Frida. For every new referral you bring to us, we will offer them an incredible $100 off their first visit. But that's not all – as a token of our appreciation, we will also give you, the existing client, $100 off your next appointment for referring them!

To qualify for the Referral Program offer, a minimum of $350 must be spent in a single transaction by the client (whether new or existing).

Please note that the referral credits earned expire six months from the date of the new client's first appointment at Frida (make sure your friend lets you know they name dropped you). These referral credits cannot be combined with any other promotions, preceptorship pricing, or discounts and can only be redeemed for services, not products.

We appreciate your support in spreading the word about Frida, and we can't wait to reward you and your friends with our Referral Program.

we collect your credit card information when you schedule an appointment. if you do not show up or cancel within 24 hours of your appointment, we will charge a fee of $100.

all of our treatments are final sale.

we handle product returns on a case-by-case basis with the ultimate goal of ensuring our client's satisfaction. we stand behind our goods and services and want customers to be satisfied with them. we'll always do our best to take care of our clients and deal with returns fairly and reasonably. we have long believed that when we treat our customers fairly, they, in turn, are fair with us. We apply refunds to the tender with which returned items were purchased.

packages are non-transferable and non-refundable. packages must be used within 18 months from the date of purchase.

if you're not satisfied with a product you have already opened, we offer 21 days for an exchange or store credit from the delivery date or when your order is ready for pick up. all online orders will have to be returned to any of our frida locations in person. if you receive a product with a defective pump or container, please let us know so we can help.

due to the ongoing COVID 19 pandemic, frida will follow all protocols set forth by AHS and the alberta government. if the following items pertain to yourself before your appointment date, we ask that you contact us immediately to reschedule your appointment:

• cough, fever, runny nose, sore throat

• positive COVID-19 test result within the past 14 days

• awaiting COVID-19 test result

• known close contact with someone who is COVID-19 positive

• current isolation mandated by AHS contact tracing

during appointments, clients and frida staff will be required to follow AHS guidelines regarding masking, hand hygiene and physical distancing.