faq

the amount of product needed varies from person to person, depending on your facial anatomy, muscle strength, and aesthetic preferences. you will be able to discuss this at length with your provider at the time of your consultation.

there are a few things you can do. first, we suggest you avoid taking any blood thinners (such as Ibuprofen, aspirin, omega 3, fish oil) for 5 days prior to your appointment. alcohol is also blood thinner, so if you are worried about bruising, try to refrain from consuming three days prior to your treatment. some natural remedies are shown to help reduce bruising, like arnica and bromelain, which you can find at most health food stores. take these for 2 days before and after treatment.

unfortunately, you will have to wait until after your pregnancy to get any injections done.

prior to treatment

three days prior to treatment, avoid all blood thinners including alcoholic beverages, advil, aspirin, aleve, omega 3, fish oil, vitamin e, ginkgo, st. john’s wort, or garlic to avoid bruising.

do not use botox or dysport if you are pregnant, breastfeeding, or allergic to any of its ingredients. no not use botox or dysport if you suffer from any neurological disorders such as guillain-barre or myasthenia gravis.

day of treatment

do not lay down for 4-6 hours after treatment to avoid migration of botox or dysport.

avoid placing excessive pressure on the treated area for the remainder of the day. when cleansing your face or applying makeup, be very gentle.

avoid exercise, or extreme temperatures for the remainder of treatment day.

you may continue animating as normal by exercising the muscles treated.

redness and slight swelling is normal. some bruising may be visible. you may experience some tenderness or a stinging sensation at the treatment sites that can last for a few minutes or up to a few days. clients can occasionally experience headaches 1-2 days after treatment.

follow up

your botox will start to take effect in 2-3 days and full results will be seen in 2 weeks.

if there is any asymmetry or “spocking” at day 14, book a follow up appointment for a touch up.

prior to treatment

three days prior to treatment, avoid all blood thinners including alcoholic beverages, advil, aspirin, aleve, omega 3, fish oil, vitamin e, ginkgo, st. john’s wort, or garlic to avoid bruising.

after treatment

DAY ONE

ice the area for ten minutes on and ten minutes off to decrease swelling and potential bruising

avoid all blood thinners mentioned above including alcohol for at least 24 hours

to decrease chances of bruising further and increase healing, drink plenty of water and use topical or oral arnica

tylenol can help decrease pain without causing additional bleeding or bruising

medications such as benadryl, claritin, or reactine can help to decrease major swelling or the potential for sensitivities to the product

avoid touching, manipulating, or direct pressure to injection sites for 3 days

avoid makeup, exercise, extreme temperatures for 1 day

sleep on back x2 weeks

DAY TWO

continue to ice area. you may now resume normal activity and wear makeup

DAY THREE

apply warm compress to help speed up your healing and minimize bruising

start to massage lips if any bumps or nodules are felt

to schedule an appointment, click "book" in our main menu or call us at (403) 719 7277 to speak with a client coordinator.

we collect your credit card information when you schedule an appointment. if you do not show up or cancel within 24 hours of your appointment, we will charge a fee of $100.

marda loop: there is two-hour street parking in front and beside frida

of course! all of our rooms have one extra seat.

FRIDA REFERRAL PROGRAM - $100 for You, $100 for Your Friend

Sharing Frida with your friends deserves a little love back — so we made it simple.

When you refer someone new to Frida:

• Your friend receives $100 off their first visit

• You receive $100 in referral credit toward your next appointment

HOW IT WORKS

• Your referred friend must be a new client to Frida

• A minimum spend of $350 (before tax) is required in a single transaction to activate the referral reward

• Your friend must mention your name at the time of booking or check-in

REFERAL CREDIT DETAILS

• Referral credits expire 6 months from the date of your friend’s first appointment

• Credits cannot be combined with other promotions, discounts, or preceptorship pricing

• Credits are valid toward eligible services only

SERVICE EXCLUSIONS

Referral credits cannot be applied toward:

• Schedule 1 drugs or prescription-based treatments

• Medical injections (including neuromodulators and dermal fillers)

• Any services where pricing or regulations restrict promotional discounting

Referral credit applicability may vary depending on the service booked and is subject to clinic discretion.

we collect your credit card information when you schedule an appointment. if you do not show up or cancel within 24 hours of your appointment, we will charge a fee of $100.

all of our treatments are final sale.

we handle product returns on a case-by-case basis with the ultimate goal of ensuring our client's satisfaction. we stand behind our goods and services and want customers to be satisfied with them. we'll always do our best to take care of our clients and deal with returns fairly and reasonably. we have long believed that when we treat our customers fairly, they, in turn, are fair with us. We apply refunds to the tender with which returned items were purchased.

packages are non-transferable and non-refundable. packages must be used within 18 months from the date of purchase.

if you're not satisfied with a product you have already opened, we offer 21 days for an exchange or store credit from the delivery date or when your order is ready for pick up. all online orders will have to be returned to any of our frida locations in person. if you receive a product with a defective pump or container, please let us know so we can help.